Warranty & Authenticity

 

AUTHENTICITY:

Watch Express is an Authorised Retailer and only sells new and original watches.  All watches ship in a branded gift box.

WATCH WARRANTY:

Warranty ranges from 1 to 5 years depending on the brand.  Warranty period is clearly stated on the product page. 

*Warranty does not cover "external damage" to the product. Watch Direct or the manufacturer will not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bezel, watch bracelet, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.

*Please note that swimming with a watch is always a risk regardless of the water rating on the watch.   Water damage is not covered under the warranty by Watch Express Blacktown cf ff nor any manufacturer.  We do not recommend swimming with your watch unless it has a 200m water rating and screw-in crown.

 

AFTER SALE SERVICE:

With 15 years of service and over 30,000 customers served you can rest assured we will be here for as long as you need us.  Whether it is warranty service or out of warranty we can help you with all your watch needs.

 

REPAIR WORK WARRANTY COVERS:

Water pressure testing are recommended for watches with a water rating of 5atm/50 metres and/or above after a battery replacement or repair. We are not held responsible for water damages to repaired watches without water pressure test

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WARRANTY COVER PERIOD:

  • Warranty Cover Periods (unless stated otherwise):
  • Watch battery - 12 Months
  • Water Pressure Test - 12 Months
  • Hybrid watch battery - 6 Months
  • Watch Repairs/Service - 12 Months

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WHAT IS NOT COVERED?

  • Watch bands (2 weeks cover for manufacture defects)
  • Watch glass
  • Plating discolours
  • Damages from misuse or accidents
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